If you are installing on Windows 7 or 8 it is strongly suggested that you run the compatibility wizard or compatibility troubleshooter before running the program. Navigate to the program directory which should exist in your Program Files or Program File (86) directory. Right click on SkyPipeII.exe and select Troubleshoot Compatibility or whatever resembles that in the drop-down menu. After allowing it inspect the program and accept the compatibility corrections it suggests.
You must have Microsoft Internet Explorer version 4.0 or better installed on your PC for Radio-SkyPipe to install successfully.
With versions of radio-SkyPipe prior to 1.1.35, on some PCs you may receive a "DLL or Control not Registered" message the first time the program is run. Just try running it again. The message may not ever recur.
If running the program a second time does not help, run the MMRegOCX.exe program that appears in the default installation directory for Radio-SkyPipe. This should be done as follows:
The above example assumes that you installed Radio-SkyPipe to the default directory. If you installed it elsewhere, use the correct path.
ADC users (Versions 1.2.0 through 2.0 )
There is a special troubleshooting page for the MAX186 ADC
Carefully go over your settings under Options / Connection. If you are
sitting behind a firewall and or router you must open a series of ports in the
router/firewall configuration. See the help page on using Microsoft Internet
Connection Sharing for an example of how to work around the firewall issue. Then
visit the website of the manufacturer of your particular router and look for how
to configure "Port Forwarding" or "NAT" (Network Address
Translation). Almost every router has this feature. On-computer firewalls
such as ZoneAlarm also have provisions for allowing you to use non-standard
programs on the internet. Look at the following help pages:
Microsoft Internet Connection Sharing
SkyPipe Connection Configuration
Special Note: It has been found that very often
using 0.0.0.0 in the "Always use the following permanent IP address"
box and checking the associated checkbox will produce positive result!
You can test to see if others can connect to you in server mode.
Can you connect to any of the servers? Often a server will publish as available even though there is something wrong in the server's configuration that prevents you from connecting. WCCRO is configured correctly. If it is published and you cannot connect as a client to the WCCRO data stream, then there is probably something wrong in your configuration. Check the links in the topic above. Another reason things may fail is if SkyPipe is not binding to the correct IP address. Try setting the permanent IP on the Connection configuration panel to 0.0.0.0 and selecting "Always use the following permanent IP." This forces SkyPipe to try to find the IP internally.
No Signal Showing on Chart
Open your soundcard mixer panel and make sure that you have enabled the appropriate source(s), line, mic, or wave. The wave setting is used when you want to monitor sound passing through the card from another source such as Windows Media Player. Mic and Line refer to the microphone and line input jacks of the soundcard respectively. Click here for more info on the Windows Mixer Panel.
Try another sound sampling rate. The suggested rate is 11025 Hz 16 bit. The suggested format is PCM.
You must Publish your presence to others by using the Publish Button or selecting Automatically Publish in your Connections Options.
You should also occasionally press the Available Servers List icon when in Client Mode to retrieve the most recent list available.
Click the Enable Plot / Autoscroll Button after using the positioning controls.
If you are using a LabJack ADC be sure you are using Radio-SkyPipe version 2.7.2 or higher. Labjack changed some of their driver software in spring of 2015. Be sure to update your drivers from the LabJack.com site.
guide for the ADC.
Check SkyPipe News under your Help menu option for recent updates, fixes, and work-arounds to problems.
Registered users are entitled to email support at http://radiosky.com/contact.html .
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